Return and Refund Policy for Electronics via Lanka Motors

Return and refund policy: Can we return electronic items and claim refunds via Lanka Motors?

Yes, you can return electronic items and request a refund through Lanka Motors, provided you have a valid reason.

We understand that many customers have questions about our return and refund process, especially when it comes to electronic products. That’s why we’ve created this guide to clearly outline the steps and address the most common concerns.

If you need further assistance or have additional questions, feel free to reach out to our customer support Member at +94 (70) 418 5303

Which electronic items are returnable?

If an electronic product is delivered with faults, physical damage, or is not functioning properly upon receipt, customers are eligible to request a replacement or refund—depending on the product category.

In cases where the received item does not match the product description or image displayed at the time of purchase, the customer must notify us within 7 days of receiving the item. It is important that the product remains unused and is returned in its original packaging and condition.

Please note that returns or refunds will not be accepted for reasons such as a change of mind or if the product is simply no longer needed

How to Return a Product?

If your reason for returning the product meets the criteria outlined above, please get in touch with our customer support team by calling +94 (70) 418 5303 to request a refund, replacement, or return.

How quickly will I get my refund once the return is confirmed?

You will get your refund within 10-14 business days.

I’ve changed my mind about the product I ordered. What are my options?

Unfortunately, we are unable to accept returns for delivered products unless there is a valid reason, as outlined earlier. Please note that a “change of mind” does not qualify as an acceptable reason for return.